Welcome to Aya
Aya: The first AI-Powered CX Agentic Platform
Transform Your Contact Center with Intelligent Virtual Agents
What is Aya?
Aya is an enterprise-grade platform that enables businesses to deploy and manage fleets of AI-powered conversational voice agents for their contact centers. Our platform combines cutting-edge large language models (LLMs) with advanced voice technology to deliver natural, human-like customer interactions at scale—24/7, across all your channels.
With Aya, you can create, train, deploy, and continuously optimize AI agents that handle customer conversations with the same care and expertise as your best human representatives, while reducing operational costs and improving customer satisfaction.
Why Choose Aya?
🚀 Deploy Faster
Go from concept to production in days, not months. Our intuitive visual interface lets you configure AI agents without writing code, while our pre-built templates and integrations accelerate time-to-value.
💰 Reduce Costs
Handle unlimited simultaneous conversations without adding headcount. Aya agents work 24/7 with consistent quality, reducing labor costs by up to 70% while maintaining the personalized service your customers expect.
📈 Scale Effortlessly
From hundreds to millions of conversations—Aya scales instantly to meet demand. Handle peak periods, seasonal spikes, and growth without hiring constraints or training delays.
😊 Delight Customers
Deliver consistent, empathetic, and knowledgeable service every time. Aya agents never have bad days, never forget training, and always follow your brand guidelines and business rules.
📊 Gain Insights
Every conversation is analyzed in real-time. Track performance metrics, identify trends, optimize workflows, and make data-driven decisions to continuously improve customer experience.
Core Capabilities
Agent Creation & Configuration
Build AI Agents Your Way
Personality Designer: Define unique personas with specific voices, tones, and communication styles
Conversation Flows: Map out call structures with greetings, checkpoints, and exit strategies
Playbook Library: Create scenario-based guides for handling common situations (returns, escalations, technical issues)
Knowledge Management: Connect agents to your knowledge bases, FAQs, product catalogs, and support documentation
Business Rules Engine: Enforce compliance, routing logic, escalation policies, and operational guidelines
Intelligent Integrations
Connect to Your Existing Systems
CRM Integration: Salesforce, Zendesk, HubSpot, and more
Payment Processing: Stripe, PayPal, and major payment gateways
E-commerce Platforms: Shopify, WooCommerce, Magento
Call Center Infrastructure: Genesys Cloud, Five9, Amazon Connect, Cisco UCCX, Avaya
Custom APIs: Connect to any system via REST APIs and webhooks
Aya agents can read customer data, create support tickets, process payments, check inventory, and update records—all while maintaining natural conversation flow.
Real-Time Operations & Monitoring
Full Visibility, Complete Control
Live Dashboard: Monitor all active agents and ongoing conversations in real-time
Performance Analytics: Track key metrics like FCR (First Call Resolution), AHT (Average Handle Time), CSAT, and quality scores
Queue Management: Route calls to the right agents based on skills, availability, and business rules
Warm Transfers: Seamlessly hand off complex issues to human agents with full context
Intervention Controls: Supervisors can monitor and step in when needed
Continuous Improvement
AI That Gets Smarter Over Time
Training Module: Enhance agent knowledge with new information and scenarios
A/B Testing: Compare different personas, flows, and strategies to optimize performance
Mirror Mode: Test new agents alongside production agents without risk
Conversation Analysis: Automatically identify improvement opportunities from call transcripts
Feedback Loops: Agents learn from corrections and successful interactions
Enterprise-Grade Security & Compliance
Built for Regulated Industries
Data Encryption: End-to-end encryption for all conversations and customer data
Role-Based Access Control (RBAC): Granular permissions for teams and individuals
Audit Trails: Complete logging of all actions and configuration changes
Compliance Ready: HIPAA, PCI-DSS, GDPR, SOC 2 Type II compatible
Data Residency: Choose where your data is stored and processed
How It Works
1. Design Your Agent
Use our visual wizard to define your agent's personality, conversation flow, and capabilities. Choose from proven templates or build custom workflows tailored to your business.
2. Connect Your Systems
Integrate with your CRM, payment systems, knowledge bases, and contact center infrastructure. Grant agents specific permissions to read data, create records, or take actions.
3. Train & Test
Load your knowledge base, configure business rules, and test agents in our playground. Use Mirror Mode to validate performance with real calls before going live.
4. Deploy & Monitor
Launch agents to production queues with a single click. Monitor performance in real-time, review call transcripts, and track quality metrics from your operations dashboard.
5. Optimize Continuously
Analyze conversation data, identify trends, and refine agent configurations. Train agents on new scenarios, update knowledge bases, and A/B test improvements.
Use Cases
Customer Support
Answer common questions instantly
Troubleshoot technical issues
Check order status and tracking
Process returns and exchanges
Escalate complex issues to humans
Sales & Lead Qualification
Engage prospects 24/7
Qualify leads based on criteria
Schedule demos and appointments
Provide product information
Capture and route opportunities
Billing & Payments
Answer billing inquiries
Process payments securely
Update payment methods
Resolve billing disputes
Explain charges and invoices
Appointment Management
Schedule appointments
Send reminders and confirmations
Handle rescheduling requests
Manage cancellations
Optimize calendar utilization
After-Hours Coverage
Provide 24/7 availability
Handle urgent requests
Collect information for follow-up
Route emergencies appropriately
Maintain service continuity
Who Benefits from Aya?
Contact Center Leaders
Reduce costs, improve efficiency, and scale operations without proportional headcount growth.
Customer Experience Teams
Deliver consistent, high-quality service across all channels and time zones.
Operations Managers
Gain real-time visibility, optimize resource allocation, and make data-driven decisions.
IT & Integration Teams
Deploy quickly with pre-built connectors and REST APIs. No complex custom development required.
Compliance Officers
Ensure every conversation follows policies, regulations, and brand guidelines automatically.
Technology That Adapts to You
Aya is built on the latest advances in conversational AI, including:
OpenAI Realtime API for natural, low-latency voice interactions
Advanced Voice Activity Detection for smooth turn-taking
Emotion Recognition to detect customer sentiment
Multi-Language Support for global operations
Contextual Understanding that maintains conversation history
But you don't need to understand the technology to use it. Our platform abstracts the complexity, giving you powerful capabilities through an intuitive interface designed for business users.
Getting Started
Ready to transform your contact center with AI-powered voice agents?
Schedule a Demo: See Aya in action with a personalized walkthrough
Start Your Pilot: Deploy your first agent in weeks with our guided onboarding
Scale Your Success: Expand to more queues, channels, and use cases
Contact our team today to learn how Aya can help you deliver exceptional customer experiences at scale.
Frequently Asked Questions
How quickly can I deploy my first agent?
Most customers deploy their first production agent within 2-4 weeks, including integration, training, and testing.
Do I need technical skills to use Aya?
No. Aya is designed for business users. Our visual interface requires no coding, though advanced customization options are available for technical teams.
What happens if an agent can't handle a conversation?
Aya agents can seamlessly transfer to human agents with full context. You define the escalation rules and criteria.
How do you ensure data security?
All data is encrypted in transit and at rest. We're SOC 2 Type II certified and compliant with HIPAA, PCI-DSS, and GDPR requirements.
Can I integrate with my existing systems?
Yes. Aya offers pre-built integrations with major CRM, payment, and contact center platforms, plus REST APIs for custom integrations.
How do you price Aya?
Pricing is based on conversation volume and features. Contact us for a custom quote based on your needs.
What kind of support do you provide?
We offer 24/7 technical support, dedicated customer success managers, and comprehensive onboarding and training programs.
Aya — Intelligent Conversations, Delivered at Scale.
Transform your contact center with AI-powered voice agents that deliver exceptional customer experiences while reducing costs and improving efficiency.
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